Level 3 and more

So, after I gained the Level 2 certification in my last post, I soon gained the Level 3 (after a battle on a couple of tough areas)

This now means I have a bunch of certificates showing I am trained in all technical areas of the Epicor ERP 10.1 product, however this does not mean I know the product inside out or can achieve any task asked of me. For that I need experience, and in whatever “spare” time available to me, I am constantly refreshing my knowledge, diving deeper into areas of the system and getting my head around the vast areas of business processes that can run through such a diverse and complex system.

On top of that we’re gearing up for a new release, and the 10.2 version looks set to be a game changer for many areas, and I will be sure to post links to the PR and marketing as I truly believe the new version looks the business! Watch this space…

Day to day I’m still installing and configuring ERP systems for many customers, I’ve lost track of the numbers a little bit, but probably installing 3-4 sites per month, many of these are upgrade projects from legacy versions and we now have fantastic tooling in place to make that journey less painful for the customer. It’s fair to say I’m very lucky having so many skilled and talented people around me, making my day job a lot easier!

Another area I’m very much moving into is training and on-site consultancy. If a customer needs a full system admin training course, or just a refresher then I’m part of a UK team that can now deliver that. To date I have delivered 2 full 2-day courses on sysadmin, and 5+ remote refresher sessions for those who already know the basics (or former versions) and need specific areas covering. System Admin courses include SQL management, ERP application server deployment, usage of Epicor admin tools, performance monitoring and many other areas.

Delivering these training courses is fast becoming one of my favourite things to do as typically I get to talk tech for 2 days with other technical people, enabling them to effectively manage the systems that run their business, regardless of what they actually make or do.